Privacy Policy
Last updated: 31 October 2026.
Who we are
Lupine Canine Ltd, a company registered in England and Wales, No. 10793834 ("we", "us"), is responsible for the personal information described in this policy. It covers the lupine-canine.com website and our dog training, walking and transport services. You can contact us at office@lupine-canine.com.
Information we collect
We collect the personal information you give us when you contact us, complete our enquiry form, book a service or pay an invoice. This can include your name, address, telephone number and email, emergency contact details, your dog's details (such as name, breed, date of birth, vaccination, insurance, health and behaviour information), booking and payment records, and our messages with you.
Our website is hosted by Squarespace, which may collect standard technical information, such as IP address and browser type, to run and secure the site.
How we use your information
- To respond to enquiries and arrange assessments and services.
- To provide, invoice and take payment for our services.
- To look after your dog's health, welfare and safety, including contacting you or your emergency contacts when needed.
- To meet our legal, tax and accounting obligations.
- To protect our business, enforce our terms and prevent abuse.
- To send our newsletter, where you have chosen to receive it.
Our legal bases
Under the UK GDPR we rely on: performing a contract with you or taking steps before one; our legitimate interests in running our business and keeping dogs and people safe; compliance with legal obligations; and your consent, for example for marketing emails, which you can withdraw at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run our business, such as our website host, online form provider, booking and invoicing systems, payment processors and accountants, and only as far as needed for them to do that work. If your dog needs treatment we may share information with a veterinary practice. We may also disclose information where the law requires it or to protect our rights or the safety of others.
How long we keep it
We keep personal information only as long as we need it for the purposes above and to meet legal and accounting requirements. Accounting records are kept for at least six years. When information is no longer needed it is deleted or anonymised.
Your rights
You have the right to ask for a copy of your personal information, to have it corrected or erased, to restrict or object to how we use it, and to ask for it in a portable format. To use these rights, contact us at office@lupine-canine.com. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.
Email marketing
We send newsletters and marketing emails only if you have chosen to receive them. You can unsubscribe at any time using the link in the email or by contacting us. We follow the UK Privacy and Electronic Communications Regulations.
Children
We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to us, contact us and we will delete it.
Information security
We keep information on secure systems and take reasonable steps to protect it from unauthorised access, use or disclosure. No transmission over the internet can be guaranteed to be completely secure.
Links to other websites
Our website may link to other websites we do not control. We are not responsible for their privacy practices, so please read their policies.
Do Not Track
Some browsers send a Do Not Track signal. Our website does not currently respond to these signals.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.
Contacting us
Lupine Canine Ltd, Ockley, Surrey Hills. Email: office@lupine-canine.com. Telephone: +44 7342 106787.